We guarantee 100% satisfaction with every item you purchase. If you are not completely satisfied with an item in your order, return the item to us for an exchange or refund.
Personalized items are guaranteed to be imprinted exactly as ordered. Double-check all names, dates, and spelling before submitting your order. Personalized items cannot be canceled, returned or exchanged unless damaged or imprinted incorrectly.
If you wish to exchange your item for a different one, simply call us at 1-800-437-5876 or place a new order online, and mail your original item to:
13315 Carowinds Blvd, Rear Dock 32
Charlotte, NC 28273
If your return is not the result of our error, the shipping cost of the returned item will be your responsibility. Once we receive the item you are returning in re-saleable condition, we will begin processing the refund for your original purchase.
Address: PO Box 410487
Charlotte, NC 28241
Phone: (800) 437-5876 or 704-731-0651
Fax: (815) 226-7770
Hours: 9-4:30 ET, Mon-Fri.